E-COMMERCE & RETAIL

Support Tickets Are Stealing Your Margin

For D2C brands where 70% of support is 'where is my order?' and team is 3 people.

Reality check
โœ• 70% tickets are repetitive WISMO/return/sizing
โœ• Cart abandonment 69% โ€” follow-up manual
โœ• Review rate 3% โ€” no post-delivery sequence
โœ• Returns cost $12 avg to process manually
Average impact
53% Fewer support tickets
Deflected by AI instantly

We know e-commerce because we've built for it

You launched, got 200 orders/day. Now support inbox has 400 tickets: WISMO, returns, sizing, stock queries. Founders answer at midnight. Support costs eat 18% margin.

Our AI handles 70% of tickets instantly, recovers abandoned carts, and does post-purchase follow-up that gets reviews โ€” without hiring 2 more agents.

From pain to system

We map every leak, then build the fix

Pain

'Where is my order?' 120x/day

System fix

Chatbot integrates Shopify, looks up tracking, answers instantly, no agent

Pain

Cart abandoned at 9 PM, email next day too late

System fix

AI voice/SMS 15 min after abandon + 10% code, books checkout help

Pain

No reviews, low social proof

System fix

Automation: delivered โ†’ wait 5 days โ†’ SMS review request โ†’ follow-up

Pain

Return requests manual, inconsistent

System fix

Chatbot handles return policy, generates label, updates Shopify, restocks

Pain

Sizing questions = returns

System fix

AI recommends size from purchase history + size chart, reduces returns 22%

Real examples

Three systems we shipped last quarter

WISMO deflection

Shopify + AfterShip API, chatbot knows real-time tracking, answers 'where order' instantly

Support tickets -53%

Abandoned cart recovery

Voice agent calls high-value carts ($100+) 20 min after abandon, offers help

Cart recovery +18%

Post-purchase review flow

Delivered โ†’ 5-day delay โ†’ SMS + email review ask โ†’ 2nd ask if no response

Review rate 3% โ†’ 14%

Best fit for E-commerce

Which systems pay back fastest

โ—
AI VOICE SYSTEM

AI Voice & Calling Agents

Your phone is your best lead source. But 27% of calls go unanswered. Our AI voice agents pick up in 0.8 seconds, handle FAQs, qualify prospects, and book directly into your calendar.

VAPIRetell AIElevenLabsOpenAI
โ—
AI CHAT SYSTEM

AI Chatbots & Customer Support

96% of website visitors leave without contacting you. Not because they aren't interested โ€” because there's no one to talk to at 11 PM. Our chatbots fix that.

OpenAIAnthropic ClaudeChatwootVoiceflow
โ—
AUTOMATION ENGINE

Workflow & Business Automation

Your best employee spends 15 hours/week copying data between tools, sending follow-ups, and updating spreadsheets. That's $2,800/month in human RAM wasted on robot work.

n8nMakeZapierAirtable
โ—
WEBSITE INFRASTRUCTURE

AI-Powered Business Websites

Most agency websites are Dribbble trophies. Pretty, slow, and terrible at getting leads. We build websites that load in 0.9s, answer questions with AI, and book meetings while you sleep.

AstroNext.jsReactWordPress

Impact in E-commerce

53%
Fewer support tickets
Deflected by AI instantly
91%
Faster response
Support time 6h โ†’ 32 sec avg
18%
Cart recovery lift
High-value cart voice follow-up

Run your e-commerce business on autopilot?

We'll audit your current flow and show you the highest-ROI automation โ€” in 15 minutes.